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Shipping & Returns

Services & Delivery Times

We offer three kinds of shipping services - Standard, Priority, and Express.

STANDARD: This is the least expensive way to have your order shipped. For US customers it usually takes anywhere from 5 to 10 days FROM THE DATE OF SHIPMENT. The Rest of the World normally takes from 7 to 30 days FROM THE DATE OF SHIPMENT.

PRIORITY (USPS): - For US customers it usually takes from 2 - 4 business days FROM THE DATE OF SHIPMENT.

EXPRESS (USPS - FedEx): - For US customers it usually takes from 1 - 2 business days FROM THE DATE OF SHIPMENT. Rest of the World it usually takes from 5 to 7 business days FROM THE DATE OF SHIPMENT.

When you select Express Shipping you get faster shipping through the Postal Service and top priority processing from us compared to Standard and Priority shipping.

Orders that qualify for FREE SHIPPING will be processed as Standard. If you want it faster, you can upgrade to Priority or Express as you would do with any other order.

Your final shipping charges and options will be automatically calculated during your ordering process. Our shipping costs are based on weight & destination

Some standard examples are listed below.

USA STANDARD SHIPPING TABLE

1 Kilo is equal to 2.2" lbs. (kg. is the abbreviation for kilograms)

Up to 0.30 Kilos ------------------------------------------------$6 U.S

From 0.30 to 0.80 Kilo ----------------------------------------$7.5 U.S

From 0.80 to 1.5 Kilo ------------------------------------------$9.5 U.S

From 1.5 Kilo to 2 Kilos -------------------------------------- $13.5 U.S

CANADA STANDARD SHIPPING TABLE

Up to 0.30 Kilos -------------------------------------------------$12 U.S

From 0.30 to 0.50 Kilo -----------------------------------------$19 U.S

From 0.50 Kilo to 1 Kilo --------------------------------------- $25 U.S

From 1 Kilo to 2 Kilos ------------------------------------------ $39 U.S

INTERNATIONAL (NON US) STANDARD SHIPPING TABLE

Up to 0.50 Kilos -------------------------------------------------$19 U.S

From 0.50 to 1 Kilo ---------------------------------------------$29 U.S

From 1 Kilo to 2 Kilos ------------------------------------------ $49 U.S

The weight includes the packaging.

Remember gourds and bombillas - straws are handcrafted by artisans one by one and are very unique. They are not mass produced.

All items have to pass through several procedures (customs, packaging, etc) before they can be shipped to you and finally arrive at your destination.

FREE SHIPPING USA if you spend $60 or more in product

- NEW! FREE SHIPPING CANADA if you spend $120 or more in product-

- NEW! FREE SHIPPING REST of the WORLD if you spend $300 or more in product-

Additional Information & Returns

Every customer receives a shipping email notification with a tracking number once the parcel leaves our warehouses either in North Carolina US or Argentina. We ship mostly all our orders from our NC warehouse, however, all orders ORIGINATE in Argentina therefore all orders are basically INTERNATIONAL orders. There is no such thing as a DOMESTIC order. This is very important when you consider our shipping and time rates. We may have the product you ordered already in our US warehouse (most of the time we do) or not. In the meantime the order will show as being processed up to the time of shipment.

The date of shipment can vary depending on availability of the product on the date you place your order. If you need your order very quickly, you should email us first to check on the availability of the product.

Almost all orders are shipped in a timely manner. However, since we have many products available, one thing that could delay the date of shipment is if one of the products ordered is on backorder in Argentina, especially collector´s items. Eventually, we´ll send you an email asking if you are open to substitutes. Most of the times this is not necessary.

RETURN & EXCHANGE POLICY :

If you are not satisfied with your purchase, please contact us within 2 business days from delivery date and we can process the exchange or refund for you (S&H fees are not refundable).

The returned item must be in its original, resalable condition. USED ITEMS MAY NOT BE RETURNED. We do not accept any returned product that is incomplete or in less than brand new condition. All products returned in accordance to this Return Policy will be refunded within 5 business days upon return approval.

When returning an item, please pack it securely and include your order number and the packing slip in the package if possible. Please make sure you use a secure shipping method when returning a product.

MY MATE WORLD

Returns Department

2405 Fay Street

Durham, NC 27704

If you receive a damaged or hurt item please notify us (sending pictures of the packaging and the hurt item accelerates the process) within 24 hours of the business day that your order delivered and we will either refund or exchange the item.

If you received an incorrect order, please e-mail us within 24 hours from delivery and we will replace it as soon as we have received the incorrect item back in our warehouse.

If you paid for your order using a credit card a credit will be issued, and will appear on your billing statement. If you paid by bank transfer, we will credit your account with the refundable amount.

We offer a 30 day warranty for all our Yerba Mate accessories. Our only requirement to claim this warranty is to receive an email within this time frame explaining the problem that you had (S&H fees are not refundable).