Checkout Process FAQs










Q. What Payment Methods do you accept?

A. You can pay for your order with any major credit / debit card and PayPal. PayPal keeps your financial information securely encrypted and does not share it with sellers or merchants.

You may also pay via bank transfer (Bank of America). You can deposit or transfer your payment directly to our BOA account. It´s free and really easy for BOA account holders using online banking. Other free options are available in case your account is not in BOA. Most major US banks have a free P2P service (ZELLE) where you can easily transfer your total order value. You will get all the information needed in a email once you finish the checkout process.


Q. Do I need to have a PayPal account to buy from My Mate World?

A. No, you do not!  PayPal will only process your card for us. If you don´t have a PayPal account and/or don´t want to set it up, please follow the steps shown below:


Once at PayPal website you should look for the "Don't have a PayPal account?" or "Pay with a credit or debit card" links :


There's a small possibility that you'll instead see credit card fields after you click Checkout. If that's the case, be sure to click the "Review and Continue" button rather than the "Save your information with PayPal" link after you finish entering your data :

Once you’re finished reviewing your information you may be prompted to create a FREE PayPal account to make future transactions faster. This is of course, entirely up to you.

If you decide to open an account after all, you will have the flexibility to add your debit, credit card, or bank account to your new account. Even funds can be added from a MoneyPak. Also, your shopping with us will be faster on future purchases. Their service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit - debit cards or promotional financing. With more than 117 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global commerce.


Q. Why am I not able to access PayPal?

A. This might be caused by your browser's saved cookies.  Please  try deleting your cookies to fix this. Also, PayPal could be facing a temporary technical problem. You should try again in 5 - 10 minutes.

Q. Why is PayPal not accepting my card?

A. Please carefully review the information that you provided when registering with us. A common mistake is NOT ENTERING THE RIGHT STATE when registering your address when you submit your information to register in our website. Our system is set with Alabama as the default state.

Another common mistake is for instance, if you enter "VA BEACH" for city, an error may occur. You should try with "Virginia Beach". Remove unnecessary periods and commas. Even a missing name could be the cause of the error.

It´s also important to double check the billing address you entered in our website. PayPal system reviews both shipping AND billing address during the verification process.

 If everything is correct and you still get an error, chances are that you actually do own a PayPal account and the card you are using is associated with that PayPal account already. If this is the case, then you will only be able to pay with that card by logging into your PayPal account  using your "confirmed" address on file with them. If this is too much trouble, then just try paying with a different credit card.

Q. I can't find a "Don't have a PayPal account?" option

A. Unfortunately, PayPal does not allow direct credit / debit cards payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. It is always a good idea to call them right away if you believe everything is correct.

Q. PayPal Express option keeps returning me to your website.

A. In that case you can try the Standard PayPal option (second payment method). This option is easier and many times works better than the Express version.


PayPal US Toll Free Number