*** No Restocking Fees!
We offer a 90-day satisfaction guarantee from the date of purchase. If you are not happy with your purchase, we will exchange it or issue a refund (less any applicable shipping
& processing fee) if we receive your return within 90 days from the date of purchase.
US OR CALL US PRIOR TO RETURNING ANY ITEM FOR ANY
Our phone number is: 831-713-5578
When returning an item, please pack it securely. Send us a note describing the problem and be sure to include your
ORDER NUMBER, name, address, phone number, e-mail address and date of purchase. Include your packing slip in the package. Let us know if you want a credit or
replacement. If you want a replacement please provide us with the item
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you paid by cashier's check or money order, we will issue you a
refund or replacement.
SHIP THE RETURN TO:
MY MATE WORLD883 - 41st Ave.
Santa Cruz, CA 95062
1. RETURNING PRODUCT THAT HAS NOT BEEN OPENED OR USED AND THAT IS IN RESALABLE CONDITION:
Any item may be returned within 90 days from the date of purchase for a full refund of the original purchase price (less shipping and handling) if it is in its original, resalable condition.
USED ITEMS MAY NOT BE RETURNED.
2. EXCHANGING MERCHANDISE:
If, after receiving an item, you decide that you don't want it, but instead would like a different
one in exchange, you may return it within 90 days from the date of purchase and exchange it for another
one (less shipping and processing fee) if it is in its original, resalable condition.
Please provide the item # of your new
selection in the parcel.
3. ITEMS INCORRECTLY SHIPPED:
E-mail us within 24 hours of receipt and we will replace it as soon as we
have received the incorrect item back in our warehouse in the states.
Please follow the above guidelines to return
the incorrect item. We will
refund your account for the shipping charges you incur. (No shipping fees will be charged when we send the corrected order)
If you have any questions regarding your order, please feel free to contact us at:
Our e-mail address - firstname.lastname@example.org
PHONE : 831.713.5578
HEADQUARTERS) : 011 4301 0203